GOVERNANCEGovernance in healthcare leadership involves systematic assessment, planning, implementation, evaluation. Staff trained on standards, procedures documented, outcomes monitored. Quality improvement when gaps identified. Aligns with accreditation requirements.
BOARDResearch opportunities are communicated to clients and families through information sheets, posted notices in client areas, and direct discussion with their care team. Clients receive information about the research purpose, risks, benefits, and their right to decline. The Research Ethics B
ACCOUNTABLEClinical Resource Workers in Community Support Services are accountable to work closely with and provide regular updates to the family regarding changes in care needs and behaviours and successful/unsuccessful strategies.
OVERSIGHTThe P&T Committee has oversight for all policies related to the medication management process. Each step (selecting, storing, ordering, preparing, dispensing, administering, monitoring) has a corresponding set of policies and procedures. For example, PHARM-036-3 covers the admission/reconc
STRATEGICWe use the STEEEP quality framework which focuses on six dimensions: Safe, Timely, Effective, Efficient, Equitable, and Patient-centered care. Safety is a strategic priority inherent in our vision. The Board monitors measures across all STEEEP dimensions, and quality improvement initiative
PLANNINGService delivery information is in CSS-100-1 Community Services Program Policy on The Pulse. Resources include service planning templates, assessment tools, safety protocols for home visits, emergency contact procedures, documentation guides, and community resource directories. Managers an
POLICIESWe involve the community through client/family advisory councils, focus groups, surveys, and by including community partners in planning committees.
COMPLIANCEAdherence to policies, procedures, standards, regulations. Monitored through audits, observations, reviews. Non-compliance addressed through education, process improvement. Essential for accreditation.
EVALUATIONThe protocol is outlined in organizational policies available on the Pulse intranet. Staff follow established procedures including: assessment, planning, implementation, documentation, and evaluation. Specific steps depend on the situation and are detailed in relevant policies.
TRANSPARENCYWe review the service agreement and fee schedule with new clients/SDMs during admission, ensuring they understand all costs and service limitations before signing.
