DELEGATIONDelegation in healthcare practice involves systematic assessment, planning, implementation, evaluation. Staff trained on standards, procedures documented, outcomes monitored. Quality improvement when gaps identified. Aligns with accreditation requirements.
SUPERVISIONDo not leave client unattended and provide 1:1 supervision for safety until an alternative plan is developed (i. , call 911 emergency services for transfer to an acute care hospital for further assessment and care).
ACCOUNTABLEClinical Resource Workers in Community Support Services are accountable to work closely with and provide regular updates to the family regarding changes in care needs and behaviours and successful/unsuccessful strategies.
ASSESSMENTSystematic evaluation using validated tools. Completed within required timeframes and when status changes. Documentation supports care planning. Required for accreditation compliance.
COMPETENCYTeam members participate in orientation prior to their first shift and receive continuing education on service delivery standards, client-centered care approaches, and best practices. Training includes mandatory modules, hands-on practice, competency validation, and annual refreshers. Educ
COMMUNICATIONClear, timely exchange of information between team, residents, families. Includes handoffs, conferences, documentation. Barriers addressed, effectiveness evaluated. Essential for coordination and safety.
FEEDBACKWe gather feedback through satisfaction surveys, follow-up calls at specific intake points, and regular meetings with referring partners. We also review complaints/compliments related to access. Feedback is compiled and reviewed quarterly.
SAFETYProtection from harm through risk assessment, prevention strategies, environmental modifications, staff training. Incidents reported, investigated, learning shared. Central to quality care.
SCOPECriteria are documented in program brochures, program description, intake policy/procedures, referral forms, and website. These outline eligibility requirements, catchment area, service scope, and decision-making process for accepting clients.
OVERSIGHTThe P&T Committee has oversight for all policies related to the medication management process. Each step (selecting, storing, ordering, preparing, dispensing, administering, monitoring) has a corresponding set of policies and procedures. For example, PHARM-036-3 covers the admission/reconc
