REVIEWWe track response times through our intake database which timestamps receipt and initial contact. We generate reports showing average response times by service type and review data monthly to identify bottlenecks.
QUARTERLYWe gather feedback through satisfaction surveys, follow-up calls at specific intake points, and regular meetings with referring partners. We also review complaints/compliments related to access. Feedback is compiled and reviewed quarterly.
PHARMACISTWe ensure clear orders through: electronic prescribing when possible, standardized order sets, requirements for legible handwriting, complete information (drug, dose, route, frequency, indication), dangerous abbreviations list, clarification process for unclear orders, pharmacist review, a
PHYSICIANReflect: Do you ensure the physician has explained risks, benefits, and alternatives. Do you verify the client understands before witnessing signature. Do you check they had opportunity to ask questions.
OPTIMIZATIONThe program includes audit and feedback, a targeted antimicrobial formulary, education, order forms, and guidelines/pathways. Strategies for de-escalation, dose optimization, and IV-to-oral conversion are implemented.
DEPRESCRIBINGDeprescribing in medication management involves systematic assessment, planning, implementation, evaluation. Staff trained on standards, procedures documented, outcomes monitored. Quality improvement when gaps identified. Aligns with accreditation requirements.
POLYPHARMACYAccess this information on The Pulse intranet through The Pulse/PolicyMedical (search for pharmacy or medication policies). For specific implementation at SJHCG, including forms, documentation locations, or current workflows, consult with your pharmacy department or unit manager who can sh
APPROPRIATEWe clearly explain the rationale to the client/referrer, identify appropriate alternative services, provide contact info, facilitate the referral, and document the outcome.
DOCUMENTINGMy role includes conducting comprehensive assessments, developing person-centered service plans, providing skilled care, coordinating with the healthcare team, monitoring progress, and documenting care provided.
CHANGESWe notify the client as soon as possible, explain the reason, introduce the new coordinator, provide updated contact info, and have the new coordinator review the care plan with the client.
