PHARMACISTWe ensure clear orders through: electronic prescribing when possible, standardized order sets, requirements for legible handwriting, complete information (drug, dose, route, frequency, indication), dangerous abbreviations list, clarification process for unclear orders, pharmacist review, a
CONSULTATIONService delivery information is in CSS-100-1 Community Services Program Policy on The Pulse. Resources include service planning templates, assessment tools, safety protocols for home visits, emergency contact procedures, documentation guides, and community resource directories. Managers an
REVIEWWe track response times through our intake database which timestamps receipt and initial contact. We generate reports showing average response times by service type and review data monthly to identify bottlenecks.
RECOMMENDWe document feedback through PFAC meeting minutes, Outpatient Rehabilitation patient experience survey results, and assessment documentation where client feedback directly shapes care plans. We track themes and recommendations through our quality improvement process. For program developmen
ROUNDSThe interdisciplinary team works together through regular team meetings, patient care rounds, huddles, and case conferences. We communicate using shared care plans, documentation systems, and handoff tools. Team members contribute their professional expertise, identify issues collaborative
EDUCATIONOngoing training for staff, residents, families. Methods include orientation, annual updates, competency verification. Documentation includes attendance, content, evaluation. Required for accreditation.
MONITORINGRegular observation and tracking of indicators, interventions, outcomes. Frequency based on risk level. Results analyzed for trends, shared with team. Supports early intervention and improvement.
AVAILABILITYIf I can't follow the care plan as written (due to client refusal, changed condition, resource unavailability, or other barriers), I: (1) Ensure client safety first, (2) Implement appropriate alternative interventions, (3) Notify my supervisor and care team immediately, (4) Document what p
COLLABORATIONIf a participant or SDM does not have a credit card, or access to a chequing account, or are reluctant to share banking information, alternative arrangements will be made in collaboration with the Business Office Clerk.
EXPERTISEWe review caseload size/complexity, staff expertise, equipment required, and geographic considerations. If we lack specific expertise or capacity, we refer or arrange consultation.
