PARTNERSHIPSCommunity resource information is provided through multiple formats: printed resource directories available at reception/program areas, digital resource guide on the organization's website, referral forms and contact lists on the shared drive, and partnerships with 211 services. Informatio
COLLABORATIONIf a participant or SDM does not have a credit card, or access to a chequing account, or are reluctant to share banking information, alternative arrangements will be made in collaboration with the Business Office Clerk.
AGENCIESWe maintain communication among teams serving different locations, use shared documentation systems, hold regular case conferences, and standardize protocols to ensure seamless handoffs. At SJHCG, care coordination uses Caseworks, Oscar Pro, and Care Dove platforms to share information wit
RESOURCESService delivery is client-centered: comprehensive needs assessment, individualized service plans, flexible scheduling, regular progress monitoring, and coordination with healthcare providers and community resources.
REFERRALClient self-referrals are triaged using our initial screening tool. Referrals from organizations include clinical info and may have different priority pathways. Both are logged, acknowledged within 2 business days, and followed up with intake assessment.
NETWORKWe support our network by: maintaining relationships with community partners, sharing info about services at different locations, coordinating warm handoffs between programs, attending community networking meetings, providing education about our services to partners, tracking referrals bot
RELATIONSHIPSWe support our network by: maintaining relationships with community partners, sharing info about services at different locations, coordinating warm handoffs between programs, attending community networking meetings, providing education about our services to partners, tracking referrals bot
COORDINATIONService delivery is client-centered: comprehensive needs assessment, individualized service plans, flexible scheduling, regular progress monitoring, and coordination with healthcare providers and community resources.
COMMUNICATIONClear, timely exchange of information between team, residents, families. Includes handoffs, conferences, documentation. Barriers addressed, effectiveness evaluated. Essential for coordination and safety.
COMMUNITYService delivery is client-centered: comprehensive needs assessment, individualized service plans, flexible scheduling, regular progress monitoring, and coordination with healthcare providers and community resources.
