SAFETYProtection from harm through risk assessment, prevention strategies, environmental modifications, staff training. Incidents reported, investigated, learning shared. Central to quality care.
CULTUREIf an infection is suspected, consult the practitioner regarding the need for a specimen culture of the tip of the catheter.
REPORTINGClients and families can raise concerns or complaints through multiple channels including speaking to their care provider, contacting the manager/supervisor, using feedback forms, or contacting patient relations. The process is explained to clients.
LEARNINGLearning in healthcare practice involves systematic assessment, planning, implementation, evaluation. Staff trained on standards, procedures documented, outcomes monitored. Quality improvement when gaps identified. Aligns with accreditation requirements.
JUSTTeam members participate in orientation prior to their first shift and receive continuing education on service delivery standards, client-centered care approaches, and best practices. Training includes mandatory modules, hands-on practice, competency validation, and annual refreshers. Educ
INCIDENTSUnexpected event causing or potentially causing harm. Reporting without blame enables learning. Investigation identifies contributing factors. Disclosure to client/family per policy. Actions prevent recurrence. Documentation supports improvement.
NEARMISSNearmiss in healthcare practice involves systematic assessment, planning, implementation, evaluation. Staff trained on standards, procedures documented, outcomes monitored. Quality improvement when gaps identified. Aligns with accreditation requirements.
IMPROVEMENTSystematic approach to measure, analyze, improve care processes and outcomes. Uses data, engages stakeholders, tests changes, monitors results. Plan-Do-Study-Act cycles. Supports continuous learning and accreditation requirements.
PREVENTIONEvidence-based strategies to reduce adverse events. Risk factors identified, interventions implemented, effectiveness evaluated. Proactive approach improves outcomes and supports accreditation.
ACCOUNTABLEClinical Resource Workers in Community Support Services are accountable to work closely with and provide regular updates to the family regarding changes in care needs and behaviours and successful/unsuccessful strategies.
