FALLSUnintentional descent to lower level. Risk assessment completed on admission, change in status, post-fall. Interventions include environmental modifications, footwear, mobility aids, supervision. Documentation and analysis for prevention.
PREVENTIONEvidence-based strategies to reduce adverse events. Risk factors identified, interventions implemented, effectiveness evaluated. Proactive approach improves outcomes and supports accreditation.
AWARENESSKey indicators include: number of community members served, health status improvements, wait times, readmission/ED visit rates, falls prevention, client satisfaction, community awareness, partnership engagement. Also track population-specific indicators like chronic disease management, imm
ENVIRONMENTWe use the PIECES model (Physical, Intellectual, Emotional, Capabilities, Environmental, Social) and standardized assessments (e. , RAI-MDS) to capture a holistic view of the client's health. Documentation is maintained in the client health record/chart.
FOOTWEARProper shoes essential for fall prevention. Assessment includes fit, sole grip, support, condition. Recommendations provided, assistance with selection. Regular review ensures continued appropriateness and safety.
ASSISTANCEWe provide info about: home care, specialized health programs, mental health/addiction, social assistance, housing, transportation, meal programs, support groups, recreation, cultural/language services, crisis resources. Info includes what each provides, eligibility, how to access, contact
CALLBELLCallbell in healthcare practice involves systematic assessment, planning, implementation, evaluation. Staff trained on standards, procedures documented, outcomes monitored. Quality improvement when gaps identified. Aligns with accreditation requirements.
REPORTINGClients and families can raise concerns or complaints through multiple channels including speaking to their care provider, contacting the manager/supervisor, using feedback forms, or contacting patient relations. The process is explained to clients.
MONITORINGRegular observation and tracking of indicators, interventions, outcomes. Frequency based on risk level. Results analyzed for trends, shared with team. Supports early intervention and improvement.
SAFETYProtection from harm through risk assessment, prevention strategies, environmental modifications, staff training. Incidents reported, investigated, learning shared. Central to quality care.
