RIGHTSThe rights are: (1) Right patient (using two identifiers), (2) Right medication, (3) Right dose, (4) Right route, (5) Right time, (6) Right documentation, (7) Right reason, and (8) Right response.
RESPONSIBILITIESClients are provided with information about their rights and responsibilities through written materials, verbal explanation during admission/intake, and posted information. Rights include informed consent, privacy, respectful care, and the right to refuse treatment. Staff ensure clients un
DIGNITYTreating clients with courtesy, listening to concerns, protecting privacy, honoring preferences. Includes cultural, spiritual considerations. Staff trained in person-centered approach. Essential to quality care and resident rights.
PRIVACYWe provide services in: clients' homes, community centres, schools, seniors' residences, day programs, charitable organizations, faith communities, libraries, recreation centres. Services are delivered where most convenient and appropriate for clients, reducing barriers. Each location asse
AUTONOMYWhen professional goals differ from client preferences, I explore the reasons for the difference through respectful dialogue. For example, if I recommend therapy frequency but the client wants less, I discuss the clinical rationale while listening to their concerns (cost, energy, other pri
CONSENTInformed, voluntary agreement for care, treatment, services. Requires capacity assessment, explanation of risks/benefits, documentation. May be written or verbal. Ongoing process that can be withdrawn. Required before interventions.
INFORMATIONService delivery information is in CSS-100-1 Community Services Program Policy on The Pulse. Resources include service planning templates, assessment tools, safety protocols for home visits, emergency contact procedures, documentation guides, and community resource directories. Managers an
COMPLAINTSWe gather feedback through satisfaction surveys, follow-up calls at specific intake points, and regular meetings with referring partners. We also review complaints/compliments related to access. Feedback is compiled and reviewed quarterly.
PARTICIPATIONWe collaborate through: joint planning and program development, shared service delivery, information sharing and referrals, participation in community health initiatives, coordinated response to public health issues (outbreaks, immunizations), shared training/education, regular communicati
RESPECTTreating clients with courtesy, listening to concerns, protecting privacy, honoring preferences. Includes cultural, spiritual considerations. Staff trained in person-centered approach. Essential to quality care and resident rights.
