RIGHTSThe rights are: (1) Right patient (using two identifiers), (2) Right medication, (3) Right dose, (4) Right route, (5) Right time, (6) Right documentation, (7) Right reason, and (8) Right response.
DIGNITYTreating clients with courtesy, listening to concerns, protecting privacy, honoring preferences. Includes cultural, spiritual considerations. Staff trained in person-centered approach. Essential to quality care and resident rights.
RESPECTTreating clients with courtesy, listening to concerns, protecting privacy, honoring preferences. Includes cultural, spiritual considerations. Staff trained in person-centered approach. Essential to quality care and resident rights.
PRIVACYWe provide services in: clients' homes, community centres, schools, seniors' residences, day programs, charitable organizations, faith communities, libraries, recreation centres. Services are delivered where most convenient and appropriate for clients, reducing barriers. Each location asse
AUTONOMYWhen professional goals differ from client preferences, I explore the reasons for the difference through respectful dialogue. For example, if I recommend therapy frequency but the client wants less, I discuss the clinical rationale while listening to their concerns (cost, energy, other pri
CHOICEThink of an example from your practice where you: listened without judgment, respected client choices, built trust over time, advocated for client needs, or involved them in decision-making. Be prepared to share specific actions you took and the outcome.
PARTICIPATIONWe collaborate through: joint planning and program development, shared service delivery, information sharing and referrals, participation in community health initiatives, coordinated response to public health issues (outbreaks, immunizations), shared training/education, regular communicati
COMPLAINTSWe gather feedback through satisfaction surveys, follow-up calls at specific intake points, and regular meetings with referring partners. We also review complaints/compliments related to access. Feedback is compiled and reviewed quarterly.
ADVOCACYResources for resident rights include: the Residents' Bill of Rights (posted and in admission packages), advocacy services contact information, family council information, and policies on The Pulse. The social worker can also provide guidance on resident rights issues.
INFORMATIONService delivery information is in CSS-100-1 Community Services Program Policy on The Pulse. Resources include service planning templates, assessment tools, safety protocols for home visits, emergency contact procedures, documentation guides, and community resource directories. Managers an
