ERRORWe identify risks through: incident and near-miss reporting, falls analysis, medication error tracking, infection surveillance, skin and wound monitoring, resident and family complaints, environmental rounds, and interdisciplinary quality meetings to identify trends and emerging risks.
NEARMISSNearmiss in medication management involves systematic assessment, planning, implementation, evaluation. Staff trained on standards, procedures documented, outcomes monitored. Quality improvement when gaps identified. Aligns with accreditation requirements.
REPORTINGClients and families can raise concerns or complaints through multiple channels including speaking to their care provider, contacting the manager/supervisor, using feedback forms, or contacting patient relations. The process is explained to clients.
INVESTIGATIONClient rights include the right to respectful care, informed consent, privacy, confidentiality, access to records, refuse treatment, and raise concerns without reprisal. Rights are explained at admission and posted in client areas. If a rights violation is reported, we immediately ensure c
ROOTCAUSERootcause in medication management involves systematic assessment, planning, implementation, evaluation. Staff trained on standards, procedures documented, outcomes monitored. Quality improvement when gaps identified. Aligns with accreditation requirements.
DISCLOSUREThe protocol for information sharing with clients and families is located in policy ADMIN-017-1 Privacy of Personal Information & Personal Health Information and ADMIN-006-2 Patient/Resident Confidentiality & Security, both available on the Pulse intranet. Protocols cover circle of care, c
MONITORINGRegular observation and tracking of indicators, interventions, outcomes. Frequency based on risk level. Results analyzed for trends, shared with team. Supports early intervention and improvement.
PREVENTIONEvidence-based strategies to reduce adverse events. Risk factors identified, interventions implemented, effectiveness evaluated. Proactive approach improves outcomes and supports accreditation.
LEARNINGLearning in medication management involves systematic assessment, planning, implementation, evaluation. Staff trained on standards, procedures documented, outcomes monitored. Quality improvement when gaps identified. Aligns with accreditation requirements.
SYSTEMSThis information is available on The Pulse intranet (The Pulse/PolicyMedical). Situations where we cannot serve a client are documented in: the referral tracking system or intake database (declined referral log), program-specific waitlist management systems, and quality improvement trackin
