ETHICSResearch opportunities are communicated to clients and families through information sheets, posted notices in client areas, and direct discussion with their care team. Clients receive information about the research purpose, risks, benefits, and their right to decline. The Research Ethics B
VALUESWe engage them through collaborative needs assessment, discussing service options, respecting cultural values, involving them in goal-setting, and regularly reviewing the care plan together. At SJHCG, care coordination uses Caseworks, Oscar Pro, and Care Dove platforms to share information
INTEGRITYIf a manufacturer has indicated that a product is to remain in its original packaging Choose a palp label and small bags to maintain the original packaging and expiry date.
HONESTYHonesty in healthcare practice involves systematic assessment, planning, implementation, evaluation. Staff trained on standards, procedures documented, outcomes monitored. Quality improvement when gaps identified. Aligns with accreditation requirements.
CONFIDENTIALITYExamples include: client choosing to live at risk despite safety concerns; conflicts between client wishes and family preferences; capacity and consent questions; requests to withhold info from family; resource allocation when demand exceeds capacity; end-of-life decisions; suspected abuse
PROFESSIONALISMProfessionalism in healthcare practice involves systematic assessment, planning, implementation, evaluation. Staff trained on standards, procedures documented, outcomes monitored. Quality improvement when gaps identified. Aligns with accreditation requirements.
BOUNDARIESBoundaries in healthcare practice involves systematic assessment, planning, implementation, evaluation. Staff trained on standards, procedures documented, outcomes monitored. Quality improvement when gaps identified. Aligns with accreditation requirements.
DECISIONSWe document feedback through PFAC meeting minutes, Outpatient Rehabilitation patient experience survey results, and assessment documentation where client feedback directly shapes care plans. We track themes and recommendations through our quality improvement process. For program developmen
DILEMMASResources include: organizational ethics framework/policies, consultation with manager/leadership, ethics committee/consultation team, guidance from professional regulatory college, interdisciplinary team discussion, legal counsel when needed, ethics education/training. Our organization su
PRINCIPLESClient learns their care coordinator at intake/within first visit/initial assessment. This happens early so client knows from the start who to contact with questions. Coordinator is assigned based on geography, caseload, expertise, or continuity principles.
