RIGHTSThe rights are: (1) Right patient (using two identifiers), (2) Right medication, (3) Right dose, (4) Right route, (5) Right time, (6) Right documentation, (7) Right reason, and (8) Right response.
DIGNITYTreating clients with courtesy, listening to concerns, protecting privacy, honoring preferences. Includes cultural, spiritual considerations. Staff trained in person-centered approach. Essential to quality care and resident rights.
RESPECTTreating clients with courtesy, listening to concerns, protecting privacy, honoring preferences. Includes cultural, spiritual considerations. Staff trained in person-centered approach. Essential to quality care and resident rights.
PRIVACYWe provide services in: clients' homes, community centres, schools, seniors' residences, day programs, charitable organizations, faith communities, libraries, recreation centres. Services are delivered where most convenient and appropriate for clients, reducing barriers. Each location asse
AUTONOMYWhen professional goals differ from client preferences, I explore the reasons for the difference through respectful dialogue. For example, if I recommend therapy frequency but the client wants less, I discuss the clinical rationale while listening to their concerns (cost, energy, other pri
CHOICEThink of an example from your practice where you: listened without judgment, respected client choices, built trust over time, advocated for client needs, or involved them in decision-making. Be prepared to share specific actions you took and the outcome.
ABUSEExamples include: client choosing to live at risk despite safety concerns; conflicts between client wishes and family preferences; capacity and consent questions; requests to withhold info from family; resource allocation when demand exceeds capacity; end-of-life decisions; suspected abuse
REPORTINGClients and families can raise concerns or complaints through multiple channels including speaking to their care provider, contacting the manager/supervisor, using feedback forms, or contacting patient relations. The process is explained to clients.
ETHICSResearch opportunities are communicated to clients and families through information sheets, posted notices in client areas, and direct discussion with their care team. Clients receive information about the research purpose, risks, benefits, and their right to decline. The Research Ethics B
ADVOCACYResources for resident rights include: the Residents' Bill of Rights (posted and in admission packages), advocacy services contact information, family council information, and policies on The Pulse. The social worker can also provide guidance on resident rights issues.
