RESPONSIVEWe gather feedback through satisfaction surveys, follow-up calls at specific intake points, and regular meetings with referring partners. We also review complaints/compliments related to access. Feedback is compiled and reviewed quarterly.
DEMENTIABSO (Behavioural Supports Ontario) provides assessment, education, and support for clients with responsive behaviours, often related to dementia or cognitive impairment. The program follows provincial standards and core competencies, uses evidence-based approaches including PIECES framewor
TRIGGERSIn the event of any discrepancy, it is the responsibility of the CRW to consult with participant/SDM to clarify medication details.
APPROACHESTeam members participate in orientation prior to their first shift and receive continuing education on service delivery standards, client-centered care approaches, and best practices. Training includes mandatory modules, hands-on practice, competency validation, and annual refreshers. Educ
MANAGEMENTThis information is available on The Pulse intranet (The Pulse/PolicyMedical). Situations where we cannot serve a client are documented in: the referral tracking system or intake database (declined referral log), program-specific waitlist management systems, and quality improvement trackin
DOCUMENTINGMy role includes conducting comprehensive assessments, developing person-centered service plans, providing skilled care, coordinating with the healthcare team, monitoring progress, and documenting care provided.
NONPHARMNonpharm in long-term care involves systematic assessment, planning, implementation, evaluation. Staff trained on standards, procedures documented, outcomes monitored. Quality improvement when gaps identified. Aligns with accreditation requirements.
ENVIRONMENTWe use the PIECES model (Physical, Intellectual, Emotional, Capabilities, Environmental, Social) and standardized assessments (e. , RAI-MDS) to capture a holistic view of the client's health. Documentation is maintained in the client health record/chart.
COMMUNICATIONClear, timely exchange of information between team, residents, families. Includes handoffs, conferences, documentation. Barriers addressed, effectiveness evaluated. Essential for coordination and safety.
ASSESSMENTSystematic evaluation using validated tools. Completed within required timeframes and when status changes. Documentation supports care planning. Required for accreditation compliance.
