ACCESSWe contact the client/referral source to acknowledge the delay, provide an updated timeline, and document the reason. For urgent situations, we facilitate access to alternative services.
REFERRALClient self-referrals are triaged using our initial screening tool. Referrals from organizations include clinical info and may have different priority pathways. Both are logged, acknowledged within 2 business days, and followed up with intake assessment.
INTAKEClient self-referrals are triaged using our initial screening tool. Referrals from organizations include clinical info and may have different priority pathways. Both are logged, acknowledged within 2 business days, and followed up with intake assessment.
RESPONSE[REQUIRES CRITERIA REMAP] This question is currently mapped to CHS 1. 1 (IPAC Risk Assessment) but asks about service response times. Original answer claimed '24-48 hours for urgent' and '5 business days for routine' - these timeframes need verification in policy before use.
WAITLISTWe use prioritization criteria to triage based on urgency/acuity, safety concerns, and risk of functional decline. High priority clients are served first; others are waitlisted with regular updates.
EQUITYEquity in community health services involves systematic assessment, planning, implementation, evaluation. Staff trained on standards, procedures documented, outcomes monitored. Quality improvement when gaps identified. Aligns with accreditation requirements.
BARRIERSWe provide services in: clients' homes, community centres, schools, seniors' residences, day programs, charitable organizations, faith communities, libraries, recreation centres. Services are delivered where most convenient and appropriate for clients, reducing barriers. Each location asse
TIMELINESSTimeliness in community health services involves systematic assessment, planning, implementation, evaluation. Staff trained on standards, procedures documented, outcomes monitored. Quality improvement when gaps identified. Aligns with accreditation requirements.
TRACKINGThis information is available on The Pulse intranet (The Pulse/PolicyMedical). Situations where we cannot serve a client are documented in: the referral tracking system or intake database (declined referral log), program-specific waitlist management systems, and quality improvement trackin
COMMUNICATIONClear, timely exchange of information between team, residents, families. Includes handoffs, conferences, documentation. Barriers addressed, effectiveness evaluated. Essential for coordination and safety.
