COMMUNICATIONClear, timely exchange of information between team, residents, families. Includes handoffs, conferences, documentation. Barriers addressed, effectiveness evaluated. Essential for coordination and safety.

TEAMWORKTeamwork in healthcare practice involves systematic assessment, planning, implementation, evaluation. Staff trained on standards, procedures documented, outcomes monitored. Quality improvement when gaps identified. Aligns with accreditation requirements.

COLLABORATIONIf a participant or SDM does not have a credit card, or access to a chequing account, or are reluctant to share banking information, alternative arrangements will be made in collaboration with the Business Office Clerk.

RESPECTTreating clients with courtesy, listening to concerns, protecting privacy, honoring preferences. Includes cultural, spiritual considerations. Staff trained in person-centered approach. Essential to quality care and resident rights.

LISTENINGWe engage clients through person-centered care approaches, shared decision-making, respecting their preferences and values, providing clear information in accessible formats, involving them in care planning, and actively listening to their concerns. This is supported by organizational poli

CLEARWe clearly explain the rationale to the client/referrer, identify appropriate alternative services, provide contact info, facilitate the referral, and document the outcome.

SBARCommunication tools for care transitions include: transfer forms, discharge summaries, SBAR handover tool, medication reconciliation forms, and follow-up appointment documentation. Review care transition policies on The Pulse or speak with your unit manager about current practices.

HANDOFFWe provide specific contact names/numbers, assist with referral forms, explain what to expect, and follow up to ensure the connection was made (warm handoff).

INTERPROFESSIONALThis information is available on The Pulse intranet (The Pulse/PolicyMedical). The interdisciplinary team works together through regular team meetings, patient care rounds, huddles, and case conferences. We communicate using shared care plans, documentation systems, and handoff tools.

EFFECTIVEWe evaluate effectiveness through client outcomes data, community health indicators, partner feedback, program utilization rates, and quality improvement initiatives.

🎯 Communication and Teamwork ACCREDITATIONPuzzle #143

Words to Find (10 words)

📝 MONTHLY PRIZE DRAW