STRATEGICWe use the STEEEP quality framework which focuses on six dimensions: Safe, Timely, Effective, Efficient, Equitable, and Patient-centered care. Safety is a strategic priority inherent in our vision. The Board monitors measures across all STEEEP dimensions, and quality improvement initiative
PLANNINGService delivery information is in CSS-100-1 Community Services Program Policy on The Pulse. Resources include service planning templates, assessment tools, safety protocols for home visits, emergency contact procedures, documentation guides, and community resource directories. Managers an
VISIONI document immediately after care provision or events. I use the organizational standard (e. , SOAP notes or specific forms) and ensure all fields are completed.
MISSIONKey indicators include: number of community members served, health status improvements, wait times, readmission/ED visit rates, falls prevention, client satisfaction, community awareness, partnership engagement. Also track population-specific indicators like chronic disease management, imm
GOALSService plans are developed collaboratively with clients and families, documenting goals, interventions, and progress. Plans are reviewed regularly and updated based on changing needs. Clients and families are involved in planning and decision-making throughout their care.
OBJECTIVESWe identify measurable objectives using the SMART (specific, measurable, achievable, realistic and time-oriented) framework for our plans of care. An example objective is 'To reduce the frequency of incidents of resident-to-resident and resident to staff abuse within the home.
PRIORITIESYes, I participated in [specific forum] where [describe event/purpose]. My role was to listen to concerns, provide info about services, gather feedback on proposed changes, answer questions. Key issues included [themes].
IMPLEMENTATIONThe protocol is outlined in organizational policies available on the Pulse intranet. Staff follow established procedures including: assessment, planning, implementation, documentation, and evaluation. Specific steps depend on the situation and are detailed in relevant policies.
EVALUATIONThe protocol is outlined in organizational policies available on the Pulse intranet. Staff follow established procedures including: assessment, planning, implementation, documentation, and evaluation. Specific steps depend on the situation and are detailed in relevant policies.
ALIGNMENTCriteria include: age range, geographic catchment, diagnosis/condition, functional level, and service needs. We assess safety, client willingness, and goal alignment.
