QUALITYSystematic approach to measuring, analyzing, improving care processes and outcomes. Uses indicators, PDSA cycles, benchmarking. Required for accreditation and continuous improvement.
STANDARDS[REQUIRES CRITERIA REMAP] This question is currently mapped to CHS 1. 1 (IPAC Risk Assessment) but asks about service response times. Original answer claimed '24-48 hours for urgent' and '5 business days for routine' - these timeframes need verification in policy before use.
AUDITSSystematic evaluation against standards, policies, best practices. Methods include observation, record review, interviews. Results identify gaps, inform improvement. Regular monitoring ensures adherence. Documentation demonstrates accountability.
INSPECTIONPractices are monitored internally and externally. For example, the medication record is 'maintained as verification. or to identify a missed medication, to trigger the completion of an incident report'.
COMPLIANCEAdherence to policies, procedures, standards, regulations. Monitored through audits, observations, reviews. Non-compliance addressed through education, process improvement. Essential for accreditation.
FEEDBACKWe gather feedback through satisfaction surveys, follow-up calls at specific intake points, and regular meetings with referring partners. We also review complaints/compliments related to access. Feedback is compiled and reviewed quarterly.
IMPROVEMENTSystematic approach to measure, analyze, improve care processes and outcomes. Uses data, engages stakeholders, tests changes, monitors results. Plan-Do-Study-Act cycles. Supports continuous learning and accreditation requirements.
CONSISTENCYConsider your approach: Do you review the Residents' Bill of Rights at admission. Do you ask clients to explain in their own words. Do you use teach-back methods.
EXCELLENCEExcellence in healthcare practice involves systematic assessment, planning, implementation, evaluation. Staff trained on standards, procedures documented, outcomes monitored. Quality improvement when gaps identified. Aligns with accreditation requirements.
ACCOUNTABLEClinical Resource Workers in Community Support Services are accountable to work closely with and provide regular updates to the family regarding changes in care needs and behaviours and successful/unsuccessful strategies.
