DELIVERYAll SJHCG clients will be positively identified by two identifiers prior to the administration of medication or delivery of services. Examples include the client's full name and date of birth.
MODELSLimiting brands/models reduces: staff confusion with multiple interfaces, programming errors from unfamiliarity, training burden, maintenance complexity, and medication errors. Standardization improves safety through consistent use, focused training, and reduced cognitive load for staff.
VIRTUALWe wanted to develop a diabetes management program. We held focus groups with clients to understand needs/preferences. They told us timing and transportation were barriers.
INHOMEInhome in community health services involves systematic assessment, planning, implementation, evaluation. Staff trained on standards, procedures documented, outcomes monitored. Quality improvement when gaps identified. Aligns with accreditation requirements.
CLINICClient self-referrals are triaged using our initial screening tool. Referrals from organizations include clinical info and may have different priority pathways. Both are logged, acknowledged within 2 business days, and followed up with intake assessment.
GROUPWe use quantitative and qualitative methods: pre/post assessments of knowledge/skills, functional outcome measures, satisfaction surveys, focus groups, partner feedback, reach/engagement metrics, health outcome tracking. We use standardized tools where available and compare results over ti
FLEXIBLEService delivery is client-centered: comprehensive needs assessment, individualized service plans, flexible scheduling, regular progress monitoring, and coordination with healthcare providers and community resources.
ACCESSWe contact the client/referral source to acknowledge the delay, provide an updated timeline, and document the reason. For urgent situations, we facilitate access to alternative services.
EFFECTIVENESSWe evaluate effectiveness through client outcomes data, community health indicators, partner feedback, program utilization rates, and quality improvement initiatives.
EVALUATIONThe protocol is outlined in organizational policies available on the Pulse intranet. Staff follow established procedures including: assessment, planning, implementation, documentation, and evaluation. Specific steps depend on the situation and are detailed in relevant policies.
