QUALITYSystematic approach to measuring, analyzing, improving care processes and outcomes. Uses indicators, PDSA cycles, benchmarking. Required for accreditation and continuous improvement.
WELLBEINGThe purpose of the Suicide and Self-Harm Prevention Process is to develop, implement, monitor, and evaluate management strategies that foster resident safety and wellbeing, using an interdisciplinary approach.
MEANINGFULClient and family input shapes our investigation process by including their perspective on what occurred, the impact on the client, and their concerns or questions. We interview clients and families early in the investigation, incorporate their observations into our analysis, and share fin
RELATIONSHIPSWe support our network by: maintaining relationships with community partners, sharing info about services at different locations, coordinating warm handoffs between programs, attending community networking meetings, providing education about our services to partners, tracking referrals bot
COMFORTExample: A resident preferred bathing in the evening rather than morning routine. We adjusted their care plan to accommodate this preference, which reduced resistance and improved their dignity and comfort. We regularly ask residents about their preferences and adapt our approaches accordi
AUTONOMYWhen professional goals differ from client preferences, I explore the reasons for the difference through respectful dialogue. For example, if I recommend therapy frequency but the client wants less, I discuss the clinical rationale while listening to their concerns (cost, energy, other pri
PURPOSEYes, I participated in [specific forum] where [describe event/purpose]. My role was to listen to concerns, provide info about services, gather feedback on proposed changes, answer questions. Key issues included [themes].
SATISFACTIONWe gather feedback through satisfaction surveys, follow-up calls at specific intake points, and regular meetings with referring partners. We also review complaints/compliments related to access. Feedback is compiled and reviewed quarterly.
ASSESSMENTSystematic evaluation using validated tools. Completed within required timeframes and when status changes. Documentation supports care planning. Required for accreditation compliance.
IMPROVEMENTSystematic approach to measure, analyze, improve care processes and outcomes. Uses data, engages stakeholders, tests changes, monitors results. Plan-Do-Study-Act cycles. Supports continuous learning and accreditation requirements.
