DEMENTIABSO (Behavioural Supports Ontario) provides assessment, education, and support for clients with responsive behaviours, often related to dementia or cognitive impairment. The program follows provincial standards and core competencies, uses evidence-based approaches including PIECES framewor
BEHAVIORSRestraint information is in LTC-400-1 Restraint Use Policy on The Pulse. Resources include restraint alternatives toolkit, consent forms, monitoring checklists, assessment tools for responsive behaviors, and manufacturer instructions for devices. Occupational Therapy provides consultation
TRIGGERSIn the event of any discrepancy, it is the responsibility of the CRW to consult with participant/SDM to clarify medication details.
APPROACHESTeam members participate in orientation prior to their first shift and receive continuing education on service delivery standards, client-centered care approaches, and best practices. Training includes mandatory modules, hands-on practice, competency validation, and annual refreshers. Educ
REDIRECTRedirect in healthcare practice involves systematic assessment, planning, implementation, evaluation. Staff trained on standards, procedures documented, outcomes monitored. Quality improvement when gaps identified. Aligns with accreditation requirements.
VALIDATIONTeam members participate in orientation prior to their first shift and receive continuing education on service delivery standards, client-centered care approaches, and best practices. Training includes mandatory modules, hands-on practice, competency validation, and annual refreshers. Educ
CALMCalm in healthcare practice involves systematic assessment, planning, implementation, evaluation. Staff trained on standards, procedures documented, outcomes monitored. Quality improvement when gaps identified. Aligns with accreditation requirements.
SAFETYProtection from harm through risk assessment, prevention strategies, environmental modifications, staff training. Incidents reported, investigated, learning shared. Central to quality care.
REPORTINGClients and families can raise concerns or complaints through multiple channels including speaking to their care provider, contacting the manager/supervisor, using feedback forms, or contacting patient relations. The process is explained to clients.
SUPPORTWe received a referral for a client with complex needs requiring daily visits and specialized equipment. We reviewed our caseload and identified we had geographic capacity but lacked specialized training. We arranged consultation support and accepted with a training plan.
