PRIVACYWe provide services in: clients' homes, community centres, schools, seniors' residences, day programs, charitable organizations, faith communities, libraries, recreation centres. Services are delivered where most convenient and appropriate for clients, reducing barriers. Each location asse
CONFIDENTIALITYExamples include: client choosing to live at risk despite safety concerns; conflicts between client wishes and family preferences; capacity and consent questions; requests to withhold info from family; resource allocation when demand exceeds capacity; end-of-life decisions; suspected abuse
CONSENTInformed, voluntary agreement for care, treatment, services. Requires capacity assessment, explanation of risks/benefits, documentation. May be written or verbal. Ongoing process that can be withdrawn. Required before interventions.
DISCLOSUREThe protocol for information sharing with clients and families is located in policy ADMIN-017-1 Privacy of Personal Information & Personal Health Information and ADMIN-006-2 Patient/Resident Confidentiality & Security, both available on the Pulse intranet. Protocols cover circle of care, c
PHIPAPrivacy and confidentiality are protected by following PHIPA requirements, obtaining consent before sharing information, and limiting access to authorized individuals. 'With circle of care consent, Community Support Services staff may verbally release information to partners.
INFORMATIONService delivery information is in CSS-100-1 Community Services Program Policy on The Pulse. Resources include service planning templates, assessment tools, safety protocols for home visits, emergency contact procedures, documentation guides, and community resource directories. Managers an
SECURITYThe protocol for information sharing with clients and families is located in policy ADMIN-017-1 Privacy of Personal Information & Personal Health Information and ADMIN-006-2 Patient/Resident Confidentiality & Security, both available on the Pulse intranet. Protocols cover circle of care, c
BREACHExamples include: client choosing to live at risk despite safety concerns; conflicts between client wishes and family preferences; capacity and consent questions; requests to withhold info from family; resource allocation when demand exceeds capacity; end-of-life decisions; suspected abuse
PROTECTION(Note: Sequence may vary slightly if gown/gloves removed together, but hand hygiene is key).
RESPECTTreating clients with courtesy, listening to concerns, protecting privacy, honoring preferences. Includes cultural, spiritual considerations. Staff trained in person-centered approach. Essential to quality care and resident rights.
