INCIDENTUnexpected event causing or potentially causing harm. Reporting without blame enables learning. Investigation identifies contributing factors. Disclosure to client/family per policy. Actions prevent recurrence. Documentation supports improvement.
ADVERSEUnexpected event causing or potentially causing harm. Reporting without blame enables learning. Investigation identifies contributing factors. Disclosure to client/family per policy. Actions prevent recurrence. Documentation supports improvement.
REPORTINGClients and families can raise concerns or complaints through multiple channels including speaking to their care provider, contacting the manager/supervisor, using feedback forms, or contacting patient relations. The process is explained to clients.
INVESTIGATIONClient rights include the right to respectful care, informed consent, privacy, confidentiality, access to records, refuse treatment, and raise concerns without reprisal. Rights are explained at admission and posted in client areas. If a rights violation is reported, we immediately ensure c
HARMThis information is available on The Pulse intranet (The Pulse/PolicyMedical). I would ensure they have capacity to make the decision, explain the risks clearly, explore harm reduction strategies, involve the family if consented, and document their informed choice to live at risk.
DISCLOSUREThe protocol for information sharing with clients and families is located in policy ADMIN-017-1 Privacy of Personal Information & Personal Health Information and ADMIN-006-2 Patient/Resident Confidentiality & Security, both available on the Pulse intranet. Protocols cover circle of care, c
MONITORINGRegular observation and tracking of indicators, interventions, outcomes. Frequency based on risk level. Results analyzed for trends, shared with team. Supports early intervention and improvement.
MITIGATIONExample: Client wants to return home but assessment indicates safety concerns. We balance respect for autonomy with duty to protect from harm through: capacity assessment, exploring risk mitigation, offering alternatives, family involvement, documenting decision, and respecting informed ch
ANALYSISThis information is available on The Pulse intranet (The Pulse/PolicyMedical). Situations where we cannot serve a client are documented in: the referral tracking system or intake database (declined referral log), program-specific waitlist management systems, and quality improvement trackin
IMPROVEMENTSystematic approach to measure, analyze, improve care processes and outcomes. Uses data, engages stakeholders, tests changes, monitors results. Plan-Do-Study-Act cycles. Supports continuous learning and accreditation requirements.
